Quality is the survival and development of the
fundamental, to improve product quality, we must
full participation, every employee has an
obligation and responsibility of ensuring
product quality, and to firmly establish a sense
of quality, strict control of the operation and
implementation of a good product processes.
Each employee requires leadership and dedicate
them to the product quality management, quality
objectives instilled into the hearts of every
employee.
Mainly from the incoming inspection, production
process, factory inspection, service and other
aspects to control, thus ensuring the overall
quality of the product.
Incoming inspection (IQC): for all incoming raw
materials and spare parts to achieve full
inspection, sampling, testing batches.
Do not meet the requirements of the company to
distinguish defective products, while making
clearly marked.
According to the actual seriousness of the
notice to the supplier to open an exception,
requiring emergency measures and to make
permanent improvements.
Monitor and track the specific implementation,
strict done does not accept substandard goods,
do not missed substandard goods, do not send
unqualified.
Production process quality control: called on
all employees to participate in the workshop
director, quality management activities with
them.
Every process responsibilities to the people,
demanding operations staff to do a self-test
product first, and then by the workshop director
examination and inspection by the Commissioner
or the inspection sampling, to eliminate
substandard products appear, not an unqualified
into the next process.
Each workshop must treat the seized goods,
qualified, unqualified strict distinction
prevent mutual confusion.
Plant products must be placed neatly, keep it
clean and dry.
Each workshop must standardize operations, and
strictly do not produce substandard goods, do
not accept substandard goods, do not send
unqualified.
This process from the "people, equipment,
materials, methods," and other aspects to the
management and implementation of the technical
requirements of staff, skills meet the relevant
requirements.
Relevant departments should from time to time
for staff guidance, training, teaching new
skills and methods of operation, standardized
production processes.
Measurement unit must always ensure that the
machine, instrument intact and normal use.
Production of materials used in the product
design must meet the performance requirements.
We can refer to the Japanese enterprise
management mode:
To Hitachi, Ltd. as an example: Hitachi quality
management is the core of full participation in
quality management, and its concrete
manifestation is "3N, 4M, 5S" quality management
model.
"3N" refers to the quality management principles
as "not acceptable (No accepting) substandard
products, manufacture (No manufacturing)
substandard products, do not surrender (No
transferring) substandard products."
Its purpose is to control the quality of the
whole production process to ensure that each
employee's hand after machining parts up to 100%
pass rate, to achieve zero-defect quality goals.
Hitachi will require each operating Author "3N"
principle in mind, so that all aspects of
production in a controlled state, so that the
whole production process into a virtuous cycle
orderly.
Through the implementation of "3N" principle,
Hitachi hopes every post, every employee in
firmly establish the "production themselves and
their customers are satisfied with the product"
market new ideas, which all focus on quality, a
chain of quality assurance
effective mechanism.
"4M" refers to "man (man), the machine
(machine), material (material), method
(methods)" 4 种 quality management elements
scientific use.
That is, people - the biggest competition to
stimulate awareness and quality consciousness;
equipment - to maintain the highest operating
rate and utilization; material - to achieve a
reasonable input and output; method -
application of the best means and ways.
Among them, highlighting the management of
people and play to people's active role is "4M"
of the essence.
Hitachi enterprise in China and Japan, Hitachi
machines, materials, methods, and is basically
the same, the only difference is the quality of
people.
To reach the international advanced level,
manufacturing first-class products, we must
focus on the word "person" to work on, change
"three different" as "four as" so "4M" can with
the international advanced level.
To this end, Shanghai Hitachi Electrical
Appliances Company established a
"people-oriented" approach to build enterprises.
"5S" refers to the conduct of the five civilized
production management tools, namely "order,
straighten, sweep, clean, quality."
Finishing is to do something with the complete
separation of the pendulum to be listed
explicitly in the specified location, do not
dispose of the firm; consolidation refers to a
checked that the absence of signs and
unprocessed materials, on-site management of
cadres and party will be held
responsibility; cleaning is to the workplace,
the environment, equipment, materials, tools,
folders, etc. on the dust, dirt, debris, sand
and other dirt wiped clean and cleaning;
cleansing refers to the three aspects of routine
maintenance after
activities every day before work three minutes
(or 5 minutes) the implementation of full
participation of cleaning operations, so that
the whole environment at all times maintained in
good condition; literacy is to cultivate good
manners etiquette staff, work habits,
organization and discipline, professionalism.
Its purpose is to create a clean, comfortable
and civilized production environment, regulate
employee behavior, create a good corporate
image.
Shipment inspection (OQC): shipment inspection
is a summary of the products.
Through the entire product re-examination of the
performance indicators, whether the customer
needs and expectations satisfaction.
Must be in strict accordance with company policy
standards and customer requirements for testing.
Do not missed, not handing over defective
products, do not accept substandard goods.
Factory pass rate of 100%.
Service: the product delivered to the client,
our work is not yet complete.
Also requires service personnel must explain and
guide product to the customer how to use, in the
use of the process should pay attention to what
the problem.
"Your needs, we know; your quest, we create," we
have such faith.
In order to meet customers' quality demanding,
should be done "to eliminate the Iraqi people
were emaciated, belt she does not regret
becoming wide-end."
Whole company should be full participation,
mutual supervision, common effort to improve
product quality, as long as we are toward the
same goal, the heart to a thought, an effort to
make, we will be able to improve product
quality, our goal will certainly
able to achieve. |
